Meet the Team

Pet Medical Milsons Point is an independently owned and operated family vet practice where veterinary excellence and exceptional service are key. Every member of our team is passionate about animals and dedicated to providing veterinary excellence, every time, for you and your pets. Scroll down to learn more about your veterinary team.

Dr Jo-Ann Chan BVSc

Practice Principal & Owner

Jo-Ann received her Bachelor of Veterinary Science from the University of Melbourne and has over a decade worth of experience as a veterinary surgeon. She has worked in various veterinary hospitals and shelters across Australia and Singapore, and is experienced in treating a range animals including dogs, cats, and exotic pets.

Jo-Ann is driven by her desire to help pets live their best lives possible and strives to accomplish this by building trusting relationships with pet owners and providing personalised care to each of her patients. She is passionate about preventative medicine and has a special interest in the relationship between animal nutrition and pet well-being.

Jo-Ann is licensed to practice as a veterinary surgeon in Australia and the United States. She is currently pursuing her MBA with the Australian Graduate School of Management.

Dr Eugene Ong BVSc (Hons I), MBA

Practice Principal & Owner

Eugene graduated with First-Class Honours from the University of Melbourne. Post-qualification, Eugene practiced in the United States and Singapore before undertaking a specialist internship in veterinary emergency and critical care. Since then, he has spent over 10 years working in multiple emergency hospitals across Melbourne and Sydney.

Beyond veterinary medicine, Eugene has an MBA from Melbourne Business School and has worked in product management and consulting in Australia and the United States for Fortune 500 companies in the pharmaceutical and bio-tech industry.

Eugene oversees practice operations to ensure that the practice continues to deliver on its promise to help pets live their best lives possible. Where possible, he endeavours to introduce best practice principles from adjacent industries to ensure that the practice excels across all aspects of service for pet owners and their pets.

Eugene is available for consults by request.

Dr Ravina Shahi BVB, DVM


Ravina graduated from the University of Sydney practiced in Singapore after graduation before returning to Australia.

She has a strong interest in internal medicine and completed a specialist medicine internship in Sydney prior to joining our team in August 2023. She is currently undergoing further training in veterinary ultrasonography.

Dr Crystal Ranelli BSc, DVM


Crystal is from Perth Western Australia and graduated from Murdoch University with a Doctorate in Veterinary Medicine.  She spent 3 years in Canberra before moving to the big smoke, Sydney, in 2023. 

Crystal has a keen interest in animal behavior and surgery, and has a passion for wildlife and conservation. She likes to take a holistic approach to veterinary medicine to eliminate the root causes of disease and achieve optimal health in pets.

Crystal enjoys hiking, camping, walking her 12 year old black labrador and any other outdoor activity. She is friendly and compassionate and will always take the extra time to listen and to make your pet feel comfortable. She is looking forward to meeting new clients and their companions.

Dr Cate Plummer BVSc, BSc (Vet)

Founder (Retired)

Cate graduated from the University of Sydney in 1989 and has over 30 years of experience in veterinary medicine.

Cate has worked at Pet Medical since it opened in 2018 and is a familiar face to many who have visited the practice. She has a keen interest in all aspects of small animal practice, especially Behaviour.

Apart from small animal medicine, Cate is also an accredited FEI veterinarian and has had the privilege of attending 3 Olympic Games in various veterinary positions.

Martina Janečková

Madison Burns

Isabella Drummond

Fernanda Wagner

Jacqueline Chappell

Madeleine Re

Tassanee PrimPong
Dog Groomer

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